Thank you for shopping Naturally Charmed, LLC. If you are unsatisfied with a purchase, we are here to try to help.
This policy is a set of guidelines for refunds or returns.
Naturally Charmed, LLC will issue a refund for anything purchased on this website if the product arrives damaged.
In the event a product arrives damaged, the buyer must email Naturally Charmed, LLC within 7 days of the product being delivered and include a photo of the damaged product(s).
Upon receipt of the photo(s), Naturally Charmed, LLC will issue a refund through PayPal, so it is preferable when payment is made to Naturally Charmed, LLC that it be made through Paypal.
In general, returns will not be accepted. In the event Naturally Charmed, LLC agrees to accept a return, the customer is solely responsible for all return shipping costs.
Refunds will NOT be considered for the following reasons:
Customer does not like the fragrance of the perfume or essential oil mix purchased;
Handmade candles, handmade dolls, and handmade gifts have slight imperfections.
Handmade items rarely turn out as perfectly as mass produced ones, and the dolls made for this website are NOT made by a professional seamstress.
Vintage and collectible products have all been thoroughly examined for any issues (and the issues noted) including being free from any odor.
Each item of jewelry in the natural stone jewelry category has been specifically described and the photos portray a true image of the products.
Refunds on crystals will only be considered if the crystal arrives damaged or broken.
If Naturally Charmed, LLC, agrees to accept a return in any of the above categories of products, not only will the customer be responsible for return shipping costs, but the original shipping cost paid by Naturally Charmed, LLC will be deducted from the total refunded amount.
Please take into consideration that this is a small service-based business as well as a retail business. Many hours of time go into making the products being sold on this website.
However, if you receive a product and you are genuinely unsatisfied with the product(s), please contact us.